How To Order

Instructions for Using the Online Catalog

By following these steps, you can efficiently navigate and utilize the online catalog to find and access the resources you need.

Step-by-Step Guide:

 

Access the Catalog

Logging In

  • Enter the credentials (username and password) that were designated to you.

Using the Search Function

Basic Search:

  • Enter keywords related to the item you are looking for in the search bar.
  • Click the search button (often represented by a magnifying glass icon) or press Enter.
  • Select the item you need to order.
  • Click on an item title in the search results to view detailed information about it. This page typically includes the item’s description, size, and color.
  • Add to cart.

Search by Category:

  • On the top left corner of the page, click on Categories and choose the one needed from the scroll-down list.
  • Look for the item you need to order.
  • Follow the purchasing instructions as on the Basic Search.

Submitting the Order

  • Once you have all the items in the cart, verify the entire order and submit it for approval.
  • The Purchasing Department will receive your request and place the order for you using the best criteria based on best quality and pricing.

Timing and Delivery of Your Order

  • You may submit your order at any time.
  • The Purchasing Department will place your order weekly, every Tuesday and Thursday.
  • We expect your delivery to be within 24/48 hours depending on the availability of the product.
  • Once the order is placed with the vendor, confirmation will be sent to you.
  • The Purchasing Department will track your order at any time.

Reviewing Your Order

Receiving Goods/Services:

  • All deliveries must be directed to the designated facility. The Requisitioner will inspect deliveries for accuracy and condition.
  • Any discrepancies or damage must be reported immediately to the Purchasing Department.

Verification:

  • The Requisitioner will match the received items against the order and delivery documents.

Product/Service Request Form

  • Use this form to request an item that is not available in the online catalog.
  • Use this form to request a service needed for your facility (e.g., janitorial services, repair services, alarm services).
  • For service requests, the Purchasing Department will contact several vendors and request quotes.
  • Once quotes are received, the Purchasing Department will contact you to discuss them further and decide the best course of action.

Getting Help

  • If you encounter any issues or have questions, contact the Purchasing Department for support at purchases@grncare.com.
  • The Purchasing Department will make every effort to respond by the end of the same day.

Tips for Efficient Use

  • Use Specific Keywords: Be as specific as possible with your search terms to get the most relevant results.
  • Check Different Formats: If the item is not available in one format, it might be available in another (e.g., digital vs. print).
  • Be Thorough: Be as specific as possible when filling out the Product/Service Request Form.